PAYSTRO SUPPORT CENTER

Common Questions.
Simple Answers.

Everything you need to know about integrating and scaling with Paystro.

PAYSTRO

Platform & Security

How secure is Paystro for enterprise-level transactions?

Paystro employs bank-grade AES-256 encryption and is fully compliant with PCI-DSS standards. For enterprises, we offer Multi-Signature (Multi-Sig) approval workflows, ensuring no single user can disburse funds without secondary authorization from your finance or leadership team.

Is Paystro regulated in Kenya?

Yes. Paystro operates in strict adherence to the National Payment System (NPS) regulations and partners with Tier-1 Kenyan banks and licensed PSPs to ensure all fund movements are legally compliant and transparent.

Integration & Technical

How long does it take to integrate Paystro via API?

Our "Developer-First" API is designed for speed. Most technical teams can achieve full sandbox integration within 48 hours. We provide comprehensive documentation, SDKs, and a dedicated Slack channel for your engineering team during the onboarding phase.

Can Paystro sync with our existing ERP (SAP, Oracle, QuickBooks)?

Absolutely. Paystro provides webhooks and exportable data formats that integrate seamlessly with major ERPs. We also offer custom API endpoints to automate reconciliation directly into your accounting software.

Payments & Settlements

What are the settlement times for disbursements?

M-Pesa disbursements are near-instant (seconds). Bank transfers via RTGS/EFT follow standard banking cycles, though our direct integrations with major Kenyan banks often allow for T+0 settlement for intra-bank transfers.

Are there any hidden monthly maintenance fees?

No. Paystro operates on a transparent, volume-based pricing model. There are no hidden setup fees or maintenance costs. You only pay for what you use. For high-volume enterprise clients, we offer custom negotiated rates.

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